IT-Maintenance

Datacenter Equipment

Optimize your IT-Maintenance prices!

The smart mix of vendor & TPM service

Vendor-Service

Third Party Maintenance (TPM)

Features TPM Maintenance Vendor Maintenance
Price advantage
Hardware maintenance
24/7 Monitoring
Support after EOL
Spare parts supply
Remote-Support
Configuration changes
Software Updates

Vendor Maintenance

NetApp maintenance for our NetApp leasingreturn

NetApp maintenance via Miller

  • Software Support
  • Access to NetApp support tools
  • Integration into existing maintenance contracts | SLAs

NetApp Maintenance-Level

  • Extended Warranty: NBD Delivery
  • SupportEdge Standard: NBD, 4h Parts Delivery | Replace
  • SupportEdge Premium: 4h | 2h - Onsite

Request your offer!

Third Party Maintenance

Server

DELL EMC | HPE | IBM
| Sun/Oracle | Cisco | Supermircro
Lenovo | Fujitsu etc.

Network

Cisco | Brocade | Juniper | IBM
HPE | Dell EMC etc.

Storage Systems

Storage Systeme | Tape Libraries
NetApp | DELL EMC | IBM etc.

Overview of your benefits

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Cost saving > 40%

Secure IT-Investments through Third Party-Maintenance

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Extension of usage time

Sustainable use of the existing IT infrastructure

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End of Life Systems

IT service for EOL | EOS systems of the vendor

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Maintenance of all vendors

IT service contracts from one source

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Independence

Vendor | EOL | EOS
Alternative to high post warranty maintenance prices

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Single Point of Contact

Technical questions, multi-vendor
Contracts, Service Management

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Service Level Agreement

5x9 NBD | 7x24x4 |customized SLAs
7x24 free Hotline
SLA can be adjusted at short notice, monthly cancellations

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Fast response times

Call back within 15 minutes
International Helpdesk
Shipping of spare parts