IT-Maintenance – Datacenter equipment

IT Ankauf

Reduce your IT maintenance costs

Use our service and save up to 40%
of your current maintenance costs and extend the life cycle of your IT.

Whether manufacturer independent hardware maintenance or manufacturer NetApp
maintenance – We offer you the appropriate service with individual service level agreements
for all manufacturers from a single source.

MAINTENANCE TYPES

MANUFACTURER
INDEPENDENT

The manufacturer independent hardware maintenance and support service for wellknown manufacturers of data equipment, also for end-of-life / end-of-service systems.

MANUFACTURER

The NetApp manufacturer service provides hardware/ software support, access to NetApp support tools, and may be integrated in existing maintenance contracts.

COMPARISON

Overview of both maintenance types

TPM maintenance Vendor maintenance (NetApp)
Price advantage
Hardware maintenance
24/7 monitoring
Support after EOL
Spare part procurement EOL
Remote support
Configuration change
Software updates

Request your personal offer!

MANUFACTURER INDEPENDENT HARDWARE MAINTENANCE

Logo ITRIS

The manufacturer independent Third Party Maintenance (TPM) of our partner offers you a price advantage of up to 40%. It is available for all manufacturers. With us, you receive all maintenance contracts from a single source. Our area-wide, cost-optimized service gives you short response times and personal as well as regional support. Our large stock of spare parts and replacement equipment allows us to remedy the problem in a short time. We are covering hardware failures around the clock.

Supported Vendors:

Server

Cisco Dell-EMC Fujitsu HPE
Lenovo Supermicro Oracle

Network

Arista Aruba Avaya Brocade
Cisco Dell-EMC IBM Juniper

Storage

Dell-EMC Fujitsu HDS HPE
Huawei IBM NetApp Pure Storage

Overview of your benefits

YOUR ADVANTAGES manufacturer independent hardware maintenance at a glance

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COST SAVING
< 40%

Secure IT-Investments through TPM

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EXTENSION OF THE PERIOD OF USE

Long-term operation of the existing IT infrastructure

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END OF LIFE SYSTEMS

IT service for EOL | EOS
systems of the vendor

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MAINTENANCE OF ALL VENDORS

IT service contracts from a single source

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INDEPENDENCE

Vendor | EOL | EOS
Alternative to high post warranty maintenance prices

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SINGLE POINT OF CONTACT

Technical issues, cross-vendor contracts, Service Management

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SERVICE LEVEL AGREEMENT

24/7 free hotline
short waiting time for adjustments, monthly cancellation

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FAST RESPONSE TIMES

Callback within 15 minutes
Internationaler Helpdesk
Shipping of spare parts

VENDOR MAINTENANCE (NETAPP)

NetApp

For all our NetApp leasing returns and NetApp storage expansion we can offer you NetApp Vendor Maintenance including software Support.

NetApp maintenance level options:

SupportEdge STANDARD:

  • Software support: Updates, patches etc.
  • Next Business Day Replacement
  • 4 h response time | 24/7 delivery or replace
  • Self/NetApp installation of all replacement devices

SupportEdge PREMIUM:

  • Software support: Updates, patches etc.
  • Next Business Day Replacement
  • 4 h response time | 24/7 delivery or replace
  • Self/NetApp installation of all replacement devices
  • On site support
  • NetApp Unified Support