Use our service and save up to 40%
of your current maintenance costs and extend the life cycle of your IT.
Whether manufacturer independent hardware maintenance or manufacturer NetApp
maintenance – We offer you the appropriate service with individual service level agreements
for all manufacturers from a single source.
The manufacturer independent hardware maintenance and support service for wellknown manufacturers of data equipment, also for end-of-life / end-of-service systems.
The NetApp manufacturer service provides hardware/ software support, access to NetApp support tools, and may be integrated in existing maintenance contracts.
Overview of both maintenance types
| TPM maintenance | Vendor maintenance (NetApp) | |
|---|---|---|
| Price advantage | ||
| Hardware maintenance | ||
| 24/7 monitoring | ||
| Support after EOL | ||
| Spare part procurement EOL | ||
| Remote support | ||
| Configuration change | ||
| Software updates | ||
The manufacturer independent Third Party Maintenance (TPM) of our partner offers you a price advantage of up to 40%. It is available for all manufacturers. With us, you receive all maintenance contracts from a single source. Our area-wide, cost-optimized service gives you short response times and personal as well as regional support. Our large stock of spare parts and replacement equipment allows us to remedy the problem in a short time. We are covering hardware failures around the clock.
Cisco •
Dell-EMC •
Fujitsu •
HPE
Lenovo •
Supermicro •
Oracle
Arista •
Aruba •
Avaya •
Brocade
Cisco •
Dell-EMC •
IBM •
Juniper
Dell-EMC •
Fujitsu •
HDS •
HPE
Huawei •
IBM •
NetApp •
Pure Storage
YOUR ADVANTAGES manufacturer independent hardware maintenance at a glance
Secure IT-Investments through TPM
Long-term operation of the existing IT infrastructure
IT service for EOL | EOS
systems of the vendor
IT service contracts from a single source
Vendor | EOL | EOS
Alternative to high post warranty maintenance prices
Technical issues, cross-vendor contracts, Service Management
24/7 free hotline
short waiting time for adjustments, monthly cancellation
Callback within 15 minutes
Internationaler Helpdesk
Shipping of spare parts
For all our NetApp leasing returns and NetApp storage expansion we can offer you NetApp Vendor Maintenance including software Support.
NetApp maintenance level options:
SupportEdge STANDARD:
SupportEdge PREMIUM:
